FREQUENTLY ASKED QUESTIONS

GENERAL

A: Yes, the minimum amount is $5.
A: Authentifi is unique in that we a.) vet every organization before they are accepted to our platform, b.) every organization’s fundraising goal is tied to meeting specific milestones within a specific timeframe and c.) each organization is required to provide donors monthly updates on what the organization is doing and how donations are being used in support of the cause.
A: Our brand values are transparency and accountability. Everything we build and do adhere to these principles. Our platform allows you to view your donation history and its impact, get monthly updates from nonprofits on their activities once the project has started, and requires organizations to prove they have completed the current project before they can raise funds for a new one.
A: All partners who launch campaigns on Authentifi are thoroughly vetted and have agreed to meet key milestones tied to impact by a certain deadline.

As part of our vetting process, we review legal and financial documents, ensure the organization complies with anti-terrorism guideliness set forth by the Patriot Act, and the Office of Foreign Asset Control.

Additionally, we use impact frameworks based on Impact Measurement best practices to help our partners define the parameters of their initiatives. We then assess their ability to complete their proposed deliverables within the defined timelines.

Only after all of our assessments are completed, and a formal agreement has been reached between Authentifi and its partners detailing the scope of the project, do we launch the associated campaign. The full scope document is available for donors to view on the Cause detail page under ‘Goals and Strategy’.

A: Please wait 30 minutes, then check your spam and junk folders. If you still have not received it, please contact info@authentifi.io with the email address you used to complete the transaction and the details of your donation, and we will revert as soon as possible.
A: On the checkout page, your selected causes will be listed on the left hand side. Below the image for each cause is a switch that allows you to determine whether you wish to make a one-time or monthly donation. Move the switch to the monthly selection, enter your billing information, and complete the donation. Your credit card will now be charged every 30 days, starting from the date of this transaction.

You may review the details of your subscriptions on the My Account page under the section called ‘Monthly Recurring Payments’.

A: Authentifi does not offer funds or materials to individuals at this time. Instead, we work specifically with registered organizations and nonprofits.
A: The Partner(s) responsible for the campaign may be granted a 3 month extension to achieve its minimum goal. If they do not reach their goal by that time, or they are not granted an extension, all donors that have contributed to that cause will receive an email communicating that they may allocate their donations to a different, active cause of their choosing.
A: Each campaign consists of a series of milestones, each with its own funding goal and deliverable. Within 7 days of reaching the funding goal of a milestone, our 501(c)3 partner, Verified Donations Inc., will send the funds associated with that milestone to the organization executing the project, either electronically or by check.

Should none of the milestones be fully funded by the campaign end date, donors will be given 2 weeks to redirect their donation to another active cause. Should they fail to do so within the allotted time, the funds will be allocated to Verified Donations’ Donor Match Program, which will be used to incentivize future donors to contribute.

METHODS OF PAYMENT

A: At this time, Authentifi only supports donations from US citizens, however we are working as hard as we can to support our international audiences as soon as possible.
A: We currently accept the following cards, but will soon be accepting additional payment methods.
  • Visa
  • Mastercard
  • Discover
  • American Express
  • JCB
  • Diners Club
  • China UnionPay credit and debit cards
A: Please follow these steps:
  1. Go to My Account page
  2. Expand the section called ‘Transaction History’
  3. All of your completed transactions will be listed there
A: We welcome nominations for organizations that you think Authentifi should consider adding to our community. Currently, Authentifi screens all organizations before they are admitted to our platform. We help organizations develop an impact assessment plan and offer them tools and advice to support them in reaching their fundraising goals.

Any 501(c)3 or equivalent organization is eligible. Organizations interested in joining Authentifi or that you would like us to consider should contact us at: info@authentifi.io.

SECURITY / PRIVACY

A: You may review our Privacy Policy at the following link.
A: Authentifi uses a payment processor called Stripe to process all of its transactions. Stripe has received PCI Service Provider Level 1 certification, which is the most stringent certification available in the payments industry. All of our transactions are protected using SSL (Secure Socket Layer), ensuring donor information is kept secure throughout the entire process. Furthermore, the credit card information of those donor’s who choose to save their card on file or make recurring donations is fully encrypted, and safely stored on Stripe’s state of the art data center. Authentifi will never store donor credit card information directly.
A: To recognize the generosity of our donors, we use an alias consisting of their First Name and first letter of their last name. (e.g. Jane Smith -> Jane S.). If you wish to change this, please follow these steps:
  1. Go to My Account page
  2. You should see a link at the top called ‘Edit Alias’
  3. Click that link, and a box will appear allowing you to enter whatever name you would like to appear alongside your transactions
  4. Type in your preferred name
  5. Click ‘Save’
A: Please follow these steps:
  1. Go to the My Account page
  2. Expand the section called ‘Personal Details’
  3. Uncheck the box titled ‘Subscribe to our newsletter’
  4. Click the ‘Update Details’ button
A: Please follow these steps:
  • On the login page, click on the link ‘Forgot Password’ beneath the password box
  • You will be taken to a page requesting your email address. Please type your email address and click ‘Submit’
  • You will be taken to another page requesting a verification code and your new password. Within 30 minutes (usually much sooner), you should receive an email with a verification code, assuming you have an account with us with this email address. Type in the code and your new password and click submit.
  • You may now login with your new credentials.

TAX BENEFITS

A: All donations are tax-deductible for donors who are US taxpayers, and all projects on Authentifi have been pre-qualified for 501(c)(3) equivalency status. All donations are processed directly by our partner, Verified Donations Inc., to ensure you receive the appropriate tax deduction. It is a 501(c)(3) organization (EIN: 82-5496689) located at 2020 Pennsylvania Avenue, NW, #434, Washington, D.C. 20006.
A: Authentifi issues you a tax receipt immediately after making a donation. Additionally, you can review your complete donation history by going to the My Account page on Authentifi at any time.

FEES

A: Authentifi charges a 10% administration fee, which includes an approximately 2.7% payment processing fee.
A: Yes, there is a 10% administration fee (incl 2.2% cc transaction fee).
A: Authentifi has done its best to keep administrative costs to a minimum, while still ensuring donor interests are protected. At this point, the fee is required as our fees allow us to thoroughly vet all of our partners, guide them through impact and sustainability analysis, edit their campaign copy, and more.